Please browse through our site and add items to your shopping basket. Discounts will be applied to the basket total according to quantity and product range ordered. Discounts are indicated for each item where applicable.
Payments can be made by Postal Order, Cheque or PayPal.
We are constantly striving to maintain and improve our competitive pricing structure. As such we do not have the luxury of being able to over subsidise the ever increasing cost of having our orders delivered. We also take great pride in getting your package to you in tip-top condition using adequate and appropriate packing. Please see our postage costs here.
We aim to offer a fast service and aim to process and despatching orders within 2 working day(s). Orders received after 5pm are deemed to have been received by us on the following morning. Orders received after 5pm on Friday are deemed to have been received by us on the following Monday morning. If there is going to be a delay in despatching your goods (eg. a large part of your order is out of stock), we will let you know and advise you of the expected despatch date. We will email you and let you know when your order is ready to despatch.
We will despatch your order with either our courier or Royal Mail. The method of delivery will be determined by final order weight and/or location.
The delivery address that you provide MUST be one where someone is there in the daytime to receive the parcel - a work address is best where possible. This will ensure that deliveries are made without problems. Although parcels may be left in a place around your property nominated by you, this is at your own risk - we would never suggest that parcels are left outside without specific instruction from the customer to do so.
In the absence of a safe leaving place, when a Courier is used, they will attempt delivery to the address given twice only and will try neighbours either side only if that is your instruction. Please remember that neighbours go out too. If we cannot deliver or leave safe per instruction, it maybe up to the customer to collect their parcel from the Courier depot.
In the event that you are not at home to receive your parcel a second attempt will be made and should that fail the courier company will endevour to contact you to re-arrange delivery. If all avenues are exhausted the parcel will be returned to us and your monies refunded minus the original carriage costs.
WE DO NOT SHIP OUTSIDE THE UK
RETURNS AND REFUNDS
If your goods arrive in a damaged or faulty condition, please email us within 7 days. We will replace or refund for the damaged goods as required. DO NOT RETURN DAMAGED GOODS WITHOUT CONTACTING US FIRST. Postage will not be refunded on faulty goods returned without prior notification. Any shortages/discrepancies must be advised within 7 days of receipt of your parcel.
If you do not like the goods you have chosen or if you have ordered the wrong goods, please return them to us within 14 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition with any sealed packaging unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post.
If you ordered incorrectly or want replacement goods for returned items, this will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate.
When returning goods, it is your responsibility that they are packed so as to avoid damage in the post as goods must be received by us in a re-saleable condition. If any returns received are not in a re-saleable condition, we may only refund you 50% of the retail value of the goods.
We cannot guarantee the suitability of any of our products for a specific purpose therefore customers are asked to make their own tests before making any large orders. We cannot exchange or refund any money on items that have been used.
Products returned that formed part of a multiple that qualified for an additional discount will be refunded as if the reduced quantity had been ordered. Eg. 5 packs ordered with 20% discount and 4 packs subsequently returned - refund will be the 5 pack cost less the full single pack cost.
Where non-faulty goods are returned when the original order has qualified for free postage and packing, and the total order amount is reduced to less than the free postage threshold, refunds will be given less the appropriate postage charge.
Refunds for returned items will be made through PayPal to the account through which the purchase was made within 14 days of receipt of the returned item(s).