Returns Policy


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

A) We receive the returned product within 30 days following the date of purchase of the product
B) The returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new
C) You comply with the returns procedure set out below, and 
D) None of the exclusions set out below apply.


Returns Procedure

In order to take advantage of your rights under this returns policy, you must:

Ensure all returns reach us within 30 days from inital despatch date. Items received after 30 days will not be accepted for return. We cannot refund postage and packing charges and the cost of returning the goods shall be paid for by the customer. The customer shall be responsible for ensuring the return of the goods and we cannot be held responsible for items lost in transit.

Products returned under this policy must be sent by recorded delivery to: DS Crafts, School House, Hamilton Street, Parkeston, Essex CO12 4PQ.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the cost of returning the product to us. We will refund any monies using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.


Improper Returns

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:

A) We will not refund or exchange the product;
B) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
C) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned products in our sole discretion without any liability to you.


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